Q. How do I access the Global Travel Assistance Service?
A. Call the toll-free number on the back of your membership card. If the toll-free number is not accessible from the country you’re traveling in, call Global Travel Assistance collect.
Q. When can I use the service?
A. Global Travel Assistance will help with any type of illness or injury, regardless of the severity.
Q. Are there any times Global Travel Assistance cannot help?
A. Global Travel Assistance cannot help you if you’re traveling against the advice of a physician, need assistance related to a natural disaster or traveling to a country that is not deemed safe for travel.
Q. How does Global Travel Assistance help find medical care?
A. Global Travel Assistance has a global network of over 50,000 providers. The network contains hospitals, clinics and doctors, as well as other providers in the travel insurance industry, such as air ambulances, house call doctors and medical escorts. Global Travel Assistance members are referred based on the medical specialty needed, location, language, office hours, training, etc.
Q. Does Global Travel Assistance require that I go to certain hospitals, doctors or clinics?
A. You should contact Global Travel Assistance before choosing a hospital so that we can refer you to facilities that we have previously worked with. If you go to other providers, we cannot be certain of the level of treatment. However, Global Travel Assistance will provide the same services regardless of where you are treated.
Q. What happens in the event I am hospitalized?
A. Notify Global Travel Assistance as soon as possible. They will then monitor your care and work through the details of foreign hospitalizations. They will promptly speak with the treating doctor to assess your condition, treatment plans and whether or not an evacuation is necessary. Global Travel Assistance will update your family, employer and personal doctor as needed. Also, they will coordinate all insurance verifications and admission details.
Q. How does Global Travel Assistance facilitate hospital admissions?
A. Global Travel Assistance coordinates all billing and insurance verifications, including settling any guarantees of payment. This ensures that there is no delay or denial of medical treatment because you cannot make the up-front payment or your insurance is not recognized.
Q. What if the local facilities are not able to provide treatment?
A. If facilities are inadequate, the Global Travel Assistance Regional Medical Advisor will report on the safety of an evacuation, any medical needs you may require en route and evacuation plan details. Global Travel Assistance will consult with all parties involved and fully manage the evacuation.
Q. Once I am released from the hospital, do the services end?
A. Global Travel Assistance helps you until you have returned home or have received final treatment.